Our goal is to provide you with a positive buying experience before, during, and after the sale. We have formulated, implemented and evolved, over the years, a Return Policy that will guide both you and us in different scenarios.
Our first advice and request is that you inspect your order immediately upon receipt. Please make sure that each product is in good order, and is working.
A request for a full refund can only be met if all of the following conditions are met:
(1) The product is unusable due to manufacturing defect;
(2) The request for return is made by e-mail within 3 days of receipt of product;
(3) The product is shipped back in original packaging, with the Return Authorization Number marked, within 15 days from your receipt of the product.
If a product is damaged during shipping, please file a freight claim with the carrier, and notify us accordingly. We can help you file the claim. In addition, we will ship a replacement product immediately, without waiting for the damaged item to arrive at our warehouse.
Partial refund can only be provided if all the following conditions are met:
(1) The request for return is made by e-mail within 5 days of receipt of product;
(2) The product is shipped back in original packaging, with the Return Authorization Number marked.
We will refund your purchase price less the shipping and handling costs and less a restocking fee (depending on manufacturer's policy; the minimum is 20%). We encourage you to take time in making purchase decisions: we suggest you analyze your space and envision how the product will look. If you are buying at least three pieces of a product, we suggest you order one first. Also feel free to call us or drop by to consult one of our lighting experts for advice.
For payments made with a credit card, refunds will be made to the same credit card account.
We currently offer free shipping for orders over $49, and flat rate shipping of $10 for orders of $49 and lower, to the continental U.S. only. Please call for price to ship to Hawaii, Alaska, Puerto Rico, U.S. Minor Outlying Islands, and U.S. Virgin Islands.
If you are located elsewhere, we may ship to your freight forwarder in the U.S.
What information do you collect?
We collect information that is necessary to process your order and to communicate with you regarding your order. Examples of such information are name, billing address, shipping address, e-mail address, phone number, credit card number, expiration date.
How else will you use the information?
We may send out a company newsletter via email that informs you of our new products and shipments. If you choose not to receive the email, you will be able to opt out of the mailing list. We do not sell or rent our customer and prospect lists.
ADDITIONAL TERMS AND CONDITIONS
All users of this website, by using this website, hereby agree that access to and use of this website are subject to the following terms and conditions enumerated below, and which we may change at any time in our sole discretion. Users who do not agree to these terms and conditions are advised not to use this website.
All the content in this site, including but not limited to copy, artwork, picture, or code, is the property of Coast Lighting or is licensed to Coast Lighting and is Copyright 2005, Coast Lighting, All Rights Reserved. Permission is granted to a user to digitally or mechanically copy portions of this site for the sole purpose of placing an order. Any other use is strictly prohibited.
THIS WEBSITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. COAST LIGHTING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. COAST LIGHTING DOES NOT REPRESENT OR WARRANT THAT THE FEATURES AND FUNCTIONS CONTAINED IN THE WEBSITE ARE ERROR-FREE, THAT ERRORS WILL BE RECTIFIED, OR THAT THIS WEBSITE OR THE SERVER THAT HOSTS THIS WEBSITE ARE FREE OF WORMS, SPYWARE, ADWARE, VIRUSES OR OTHER COMPONENTS. COAST LIGHTING DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE.
Limitation of Liability
COAST LIGHTING SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS WEBSITE OR THE PERFORMANCE OF PRODUCTS, EVEN IF COAST LIGHTING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE USER.
Governing Law and Arbitration
The User's use of this site shall be governed in all respects by the laws of the state of California, U.S.A. The User agrees that any disputes between us, which cannot first be resolved informally, shall be submitted to final and binding arbitration.